Upgrading an appliance subscription

Overview

You can upgrade your software subscriptions from ETM Dashboard. For example, you may need to add users or convert to a NG Firewall Complete subscription.

Before upgrading your subscription, make sure your billing information is accurate. See How to Update Billing / Shipping Address for details

 

Notes on upgrading

There are a few things to note before upgrading your subscription.

  1. The existing subscription will be cancelled and a new subscription created to replace it. As a result, your new renewal/anniversary date will be based on the date of your upgrade, not the original subscription purchase date. I.e., if your subscription was initiated in June but you upgrade it on December 10th, your new renewal date will be December 10th.
  2. A one-time discount will be applied to the new subscription. This discount is determined by the remaining time on the old, cancelled subscription. Subsequent renewals will be at the regular subscription price.

 

To upgrade your subscriptions:

  1. Login to ETM Dashboard.
  2. Select My Organization > Subscriptions.  
  3. Check the box for each subscription(s) to upgrade. Note: you’ll only be able to update one Complete package subscription at a time.
  4. Click the Upgrade button. 
  5. Fill in the relevant information to upgrade your subscription and click Review. upgrade_subscription_step_1.png

  6. Review the upgrade charges and payment method and click Upgrade. 
    upgrade_subscription_step_2.png

  7. You’ll receive a message that the subscription was successfully upgraded.
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