Deployment & Hardware

• ★ Steps to take when reinstalling the NGFW software
• ★ Creating a bootable USB installer for Edge Threat Management products
• Installing NG Firewall in ESXi
• How to Reinstall NGFW on a Serial Console Device (w4, w8, Q4, Q8, Q8W)
• Which option to use when downloading NG Firewall software
• Setting up your first NG Firewall: What you need to know

See all 13 articles

Network

• ★ How to bypass traffic from filtering
• Bypassing all traffic except for designated hosts in NG Firewall
• Troubleshooting Port Forwards
• NG FIrewall Packet Capture via Packet Test
• Locking Down Access Rules
• Locking Down Port Forwards

See all 47 articles

Administration

• Blocking User Access to the NG Firewall Device
• Configuring NG Firewall to protect instances in Microsoft Azure
• How to deploy NG Firewall in Microsoft Azure
• How to add an admin user
• How to deploy NG Firewall in Amazon Web Services
• "Backup Version not Supported"

See all 12 articles

Events

• Receiving alerts from NG Firewall
• Creating Custom Email Alerts in NG Firewall
• I'm getting an alert about a client creating too many RDP sessions. What do I need to do?
• Blocking "not entitled" sessions
• What do Suspicious Activity Alerts mean?
• How do I disable an email alert?

See all 8 articles

Email

• How to Stop Sending Spam Blocker Daily Quarantine Digests
• The test email never arrives. Why?
• Allow off-site users to get their Quarantine Digests

Upgrade

• Troubleshooting "An upgrade process has been interrupted"
• NG Firewall unable to update past version 16.0
• I installed the new version of NG Firewall and my licenses aren't showing up correctly. What happened?
• There's a new version of NG Firewall but it's not available on my device. How do I get it?

Dashboard

• Drill-down reporting in the Dashboard
• How do I manually tag devices?
• Why do my Dashboard widgets not match the associated report?
• How do I change the settings of a Dashboard widget?
• What are the Administrative Alerts on my NG Firewall telling me?
• How can I see the full Dashboard widget report?

Frequently Asked Questions & How-to

• ★ What are the Edge Threat Management Support policies?
• End-of-sale notification: Home Subscriptions
• NG Firewall takes a long time to save changes!
• End-of-sale Notification: z6 Appliance
• NG Firewall 17.0: Resolving issue with Packet Test Interface setting
• NG Firewall 17.0: Resolving issue with log rotation settings failing to take effect

See all 66 articles

Reports

• Adding Additional Columns in NG Firewall Reports
• How to filter Reports for a specific Web Filter Category
• Troubleshooting blocks in NG Firewall using Reports
• Accessing Reports as a Reports User
• Not Receiving Daily Reports After Changing Email
• Why are there two places to specify alert recipients?

See all 22 articles

Web Filter

• ★ How do I block a website in NG Firewall?
• NG Firewall 17.0: Resolving Web Filter issue affecting AI services
• Blocking Specified Search Terms
• Enforce Restricted Mode on YouTube
• SSL certificate warning in Outlook
• What does a "Your connection is not private" error mean?

See all 26 articles

Virus Blocker

• Virus Blocker Lite is reporting a virus in Microsoft Office updates!
• How do I prevent Virus Blocker from scanning some websites?
• How to prevent Virus Blocker scanning file-types?
• Virus Blocker FAQ
• Virus Blocker log says file is blocked, but I can still download it
• Why do emails with larger attachments sometimes "disappear"?

See all 8 articles

Spam & Phish Blocker

• Some emails aren't arriving, but I can send email!
• Where are the settings/options in Phish Blocker?
• Why do Spam Blocker & Phish Blocker show 0 messages marked or passed?
• Why did I receive this spam email when Spam Blocker is enabled?
• Why is obvious spam scoring low in Spam Blocker?
• Why are my TLS emails blocked?

See all 11 articles

Bandwidth Control

• How to set up QoS for Bandwidth Control
• Why isn't Bandwidth Control shaping my traffic?
• Bandwidth Control: Quotas and the Penalty Box
• Limit bandwidth by leveraging Application Control rulesets
• Why are Bandwidth Control rules evaluated only on the first 10 packets per session?

SSL Inspector

• Do I Really Need to Inspect HTTPS/SSL Traffic?
• How to inspect HTTPS traffic in NG Firewall
• Installing an NG Firewall root certificate on Apple iOS
• Blocking "Google Translate Proxy"
• Regenerating the SSL Server Certificate on NG Firewall
• Manually Installing Root Cert on Chromebook

See all 14 articles

Application Control

• Application Control FAQ
• Application Control Best Practices
• Determining which applications to block on your network
• Why are my Application Control rules not taking effect?
• Block Ultrasurf and Similar Applications with NG Firewall
• Blocking Facetime application

Captive Portal

• What are the different types of Captive Portal capture pages?
• How to use Capture Rules in Captive Portal
• Allow users to log themselves out of Captive Portal
• Creating time-based access policies
• Can I use Captive Portal and the Directory Connector UNLS?

Firewall application

• Why doesn't the Firewall app block any traffic?
• What is the difference between the Firewall app and the OS?
• Firewall FAQ
• How to block traffic to or from a specific country
• Geolocation FAQ

Policy Manager & Directory Connector

• How can I set up Active Directory integration?
• Using a test Policy for troubleshooting
• Why the Default Policy should be the most restrictive
• Getting the most out of Policy Manager Policies
• Calling the Directory Connector API Manually
• Troubleshooting Directory Connector With Login Monitor on Windows Server

See all 16 articles

WAN Failover & Balancer

• Defining primary & failover/backup WAN(s) with WAN Failover & WAN Balancer
• How do I configure a WAN Failover test?
• I have multiple WANs. Can I force traffic to use a specific connection?
• Why does WAN Failover take so long to mark my connection as active?
• Does WAN Balancer bond my connections?
• Why is some of my traffic being stopped?

See all 11 articles

WireGuard VPN

• Multi-factor user authentication for WireGuard VPN access
• Changing WireGuard Endpoint IP in NG Firewall
• WIreGuard VPN on NG Firewall in bridge mode
• Setting Up WireGuard VPN Site-to-Site Connections in NG Firewall
• Setting up WireGuard VPN on roaming devices

OpenVPN

• Troubleshooting OpenVPN Client Connectivity Issues
• OpenVPN FAQ
• Using OpenVPN with multiple WANs in NG Firewall
• Configuring OpenVPN when NG Firewall is not at the network edge
• Configure and deploy OpenVPN Clients for remote users
• Creating site-to-site tunnels networks with OpenVPN

See all 20 articles

IPsec VPN

• IPSec FAQ
• Confirm IPsec roles using CLI
• Which IPsec ciphers does NG Firewall support?
• NAT over IPsec VPN using an IP Alias
• Configuring IPsec Failover in NG Firewall
• Connect to NG Firewall L2TP VPN in macOS

See all 24 articles

Intrusion Prevention

• Where can I get more information on using Intrusion Prevention to block traffic?
• Editing Signatures in Intrusion Prevention
• Troubleshooting IPS and Unblocking Specific Rules
• My Intrusion Prevention is missing category, class, or event information!
• Intrusion Prevention RAM usage
• Why do Intrusion Prevention's rules only log by default?

See all 7 articles

Everything else

• Ad Blocker: Why isn't this app enabled by default?
• Ad Blocker: Why isn't Ad Blocker updating automatically?
• Ad Blocker: Some advertising is still getting through!
• Branding Manager FAQ
• Configuration Backup FAQ
• Live Support: What is this application for?

See all 11 articles